FAQ

Accepted Payment Currency:USD,CNY; Accepted Payment Type: T/T,L/C,Western Union,Cash; Language Spoken:English,Chinese

Our main products include HEPA air purifiers (for home, car, and large commercial spaces), activated carbon filters, and UV sterilizers. For water, we specialize in under-sink RO systems, countertop water purifiers, and whole-house water filters.

For Air: We use True HEPA H13/H14 grade filters, which capture 99.97% of particles down to 0.3 microns. We can also provide antibacterial coating or activated carbon with high iodine value for better gas adsorption. For Water: Our RO membranes have a rejection rate of up to 98%. We use virgin activated carbon (not recycled) to ensure no secondary pollution and a better taste.

For our standard models, the MOQ is usually 100 pieces for a mixed order to start a trial. If you want to test the market, we also support sample orders first. The sample cost can be refunded in the mass production order.

Sure, could you please let me know the target quantity and your target market? Our prices vary depending on the functions (e.g., Wi-Fi smart control, CADR value for air, or tankless design for water). Once you provide the details, I can send you our best quotation based on FOB [Your Port].

The lead time is typically 25-35 days after receiving the deposit, depending on the order quantity. For urgent orders, we can sometimes expedite production for a small quantity.

We provide a 1-year to 2-year warranty for the whole unit (depending on the model). For the motor, it's covered. If there are quality issues (which are very rare, less than 1% due to our strict QC), we will send replacement parts for free. For bulk functional defects, we will replace the whole machine after verification.

1. We are the Manufacturer,can control the quality and shipping time.
2. We have CE/FLGB/ROSH/ISO certificates.
3. We have our OEM/ODM team,which can feed our client need.

We are a professional manufacturer specializing in air purifiers and water purifiers with over 18 years of experience. Our factory is located in Shenzhen, and we have our own R&D team, mold workshop, and assembly lines. This allows us to control quality strictly and offer competitive prices.

Yes, we have the necessary certifications for different markets. Our products are certified with CE, RoHS, CB, and REACH for the European market. For the US market, we can provide ETL/UL certification (depending on the model). We also have FDA-approved materials for our water contact parts.

Absolutely! OEM/ODM is our specialty. We can put your logo on the product, customize the packaging box, and even modify the control panel or shell color according to your brand requirements. We have a professional design team to support you.

Yes, we offer customized voltage (110V for US/Japan, 220V for EU) and plugs. We can adapt the power adapter or built-in motor to meet your local electrical standards.

Usually, we accept T/T (30% deposit in advance, 70% balance before shipment) or L/C at sight for large orders. For first-time cooperation, we recommend T/T. If you have a good payment history, we can discuss other options later.

Yes, that's the most important part of our business model! We ensure a stable supply of replacement filters for all our models. We encourage our clients to place a combined order with machines and spare filters to save on shipping costs.